At allwin, we believe that gaming should always be a source of entertainment, never a source of stress or harm. This page outlines the tools, guidelines, and support resources available to help every Filipino player stay in control and enjoy the platform safely.
This policy applies to all registered users of allwin in the Philippines. If you or someone you know needs help, please reach out to a qualified support service immediately.
Problem gambling can affect anyone, regardless of age, background, or income level. Knowing the early warning signs is the first step toward getting back in control. allwin encourages every player to check in with themselves regularly and to reach out for help without hesitation if something feels off.
If any of these signs feel familiar, please take a break and consider using the self-exclusion or limit-setting tools available in your allwin account settings. You can also reach out to a professional support service — there is no shame in asking for help, and doing so is a sign of strength, not weakness.
allwin provides a range of practical tools designed to help Filipino players manage their gaming activity and maintain healthy habits. These tools are available directly through your account and can be adjusted at any time — no waiting period, no complicated process.
Set a daily, weekly, or monthly cap on how much you deposit into your account. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending within a budget you are comfortable with.
Choose how long each gaming session can last before you receive a reminder or are automatically logged out. Time can pass quickly when you are engaged in a game, and session limits help you stay aware of how long you have been playing so you can take regular breaks.
If you feel you need a longer break from gaming, you can request a self-exclusion period of 30 days, 90 days, 6 months, or permanently. During this period, your account will be suspended and you will not be able to log in, deposit, or place any bets on the platform.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have spent during the current session. These gentle nudges help you stay grounded and make conscious decisions about whether to continue or take a break.
Review a full log of your gaming sessions, deposits, withdrawals, and bet history at any time through your account dashboard. Transparency about your own activity is a powerful tool for identifying patterns and making informed decisions about your gaming habits.
Our support team is available to assist you with activating any responsible gaming tool, answering questions about your account, or pointing you toward professional help resources available in the Philippines. You can reach us through the contact options listed in your account.
All responsible gaming tools are free to use and take effect immediately upon activation. allwin is committed to making these features as accessible and easy to use as possible, because we believe that a player who feels safe and in control is a player who genuinely enjoys the experience.
If you feel that gaming has become a problem for you or someone close to you, professional help is available. The following organisations provide confidential support, counselling, and guidance for individuals affected by problem gambling in the Philippines. Reaching out is always the right move.
The NCMH provides mental health services across the Philippines, including counselling and treatment programmes for behavioural addictions such as problem gambling. Their services are available to all Filipino citizens and residents, and initial consultations can be arranged through their hotline or walk-in facilities in Metro Manila and partner hospitals nationwide.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are held regularly across the Philippines and are open to anyone who has a desire to stop gambling, regardless of how long or how much they have played.
In Touch Community Services operates a 24-hour crisis hotline and provides professional counselling services in the Philippines, including support for individuals struggling with compulsive behaviours and addiction. Their trained counsellors offer confidential, non-judgmental support in both English and Filipino, and can help connect you with the right resources for your specific situation.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated Responsible Gaming programme that includes player protection measures, self-exclusion registries, and public awareness campaigns. Filipino players can register for the national self-exclusion list through PAGCOR, which will restrict access to all PAGCOR-licensed gaming venues and platforms across the country.
allwin strongly encourages any player who is concerned about their gaming behaviour to contact one of the above organisations without delay. Your privacy is respected, and all support services listed above operate with strict confidentiality. For more information about our platform policies, please visit our FAQ page or review our Terms and Conditions.
Gaming on allwin is meant to be enjoyable, exciting, and well within your control. If you ever feel like you need a break or want to set some limits, your account tools are always there for you. And if you are ready to join, registration is free and takes just a few minutes.