allwin Privacy Policy — How Your Personal Data Is Handled on This Platform

When you register an account on allwin, we collect personal information including your full name, date of birth, email address, mobile number, and payment details necessary to process deposits and withdrawals in Philippine pesos. We also collecttechnical data such as your device type, operating system, IP address, and browsing behaviour within the platform — this helps us improve performance and detect unusual activity. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service quality. We do not collect any information from minors, and by registering you confirm that you are at least 21 years of age as required under Philippine gaming regulations. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which governs the handling of personal information in the Philippines. You may review or update your personal information at any time by accessing your account settings or contacting our support team directly.

The personal information you provide is used primarily to create and manage your allwin account, verify your identity, process financial transactions, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about new games, offers, and platform updates relevant to Filipino players. Technical data collected during your sessions is used to monitor platform performance, identify and fix bugs, and protect the integrity of the gaming environment for all users. We may use aggregated, anonymised data for internal analytics and product development purposes, but this data cannot be used to identify you personally. allwin does not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — they are contractually bound to handle your data only for the specific purpose for which it was shared. If you have any concerns about how your data is being used, please visit our FAQ page for further guidance.

allwin may share your personal information with trusted third-party partners who assist us in operating the platform, including payment gateway providers, fraud prevention services, and identity verification agencies — all of whom are required to maintain strict data confidentiality. We may also disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines where we are legally required to do so, such as in response to a valid court order or regulatory investigation. In the event that allwin undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity, and you will be notified of any such change in advance. We do not share your data with any third party for advertising or marketing purposes without your explicit consent. Any third-party service providers we work with are carefully vetted and are only given access to the minimum amount of data necessary to perform their specific function. We take all reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy at every stage of processing. If you believe your data has been shared inappropriately, please contact our support team immediately using the details provided on this platform.

allwin uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and ensure that the site functions correctly across different devices and browsers. Essential cookies are required for the platform to operate and cannot be disabled, while optional cookies — such as those used for analytics and personalisation — can be managed through your browser settings at any time. We do not use third-party advertising cookies or allow external advertisers to place tracking technologies on our platform. The data collected through cookies is used solely to improve platform performance and tailor the experience for Filipino players, and is never sold or shared with external marketing companies. Session cookies are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to remember your login preferences and settings. You can clear cookies from your browser at any time, though doing so may affect certain platform features such as saved preferences or automatic login. For more information about managing cookies on your specific device or browser, please refer to your browser's help documentation.

Under the Data Privacy Act of 2012 of the Philippines, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the information we hold about you, and the right to request corrections if any of that information is inaccurate or incomplete. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request that your data be erased where it is no longer necessary for the purpose for which it was collected. If you wish to exercise any of these rights, please contact our support team using the details provided on this platform, and we will respond to your request within the timeframe required by applicable Philippine law. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to an unauthorised person. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have been violated. allwin is committed to upholding your rights and will always handle data subject requests with transparency, fairness, and respect. For quick answers to common privacy questions, the FAQ page is a good starting point.

allwin implements industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encryption of data in transit and at rest, secure server infrastructure, and regular security audits. Access to your personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff are trained on data protection obligations. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. You are also responsible for keeping your account credentials secure — do not share your password with anyone, and contact us immediately if you suspect unauthorised access to your account. For guidance on keeping your account safe, please visit the FAQ page.

allwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features, and the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Where changes are material, we will make reasonable efforts to notify you directly through your registered email address or via a notice on the platform. Your continued use of allwin after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request account closure and data deletion. This Privacy Policy is governed by the laws of the Philippines, and any disputes relating to data privacy shall be subject to the jurisdiction of the appropriate Philippine authorities. For any privacy-related questions not covered here, please visit the FAQ page or reach out to our support team directly.